Frequently Asked Questions

How can I report leaks and/or water waste?

Contact the Public Works Department at (530) 865-1610 24/7, City Hall 815 Fourth Street Monday thru Friday from 9AM to 5PM or by email to orlandpw@cityoforland.com. State the address and or where the leak or water waste is present.

Who can unplug my sewer line?

If there is a blockage in your sewer service line between your approved City cleanout (near the street) and the main line, the City will unplug the line. If the plug is between the cleanout and your home, it is your responsibility to unplug the line. Please contact (530) 865-1610 to report a plugged sewer.

Who replaces missing or damaged street signs?

Public Works is responsible for replacing or repairing City streets signs. Please contact (530) 865-1610 to report a missing or damaged sign.

Who repairs street lights or signals that are not working?

Public Works contracts with the State to maintain traffic signals. All City street lights are maintained by Pacific Gas & Electric. Please contact (530) 865-1610 to report any problems. Please provide a location and pole number for street lights to facilitate repairs.

When does my street get swept?

City streets are swept once every two weeks. The City maintains a regular street sweeping schedule. If you would like to know when your street will be swept, please call (530) 865-1610.

What is my water pressure?

Public Works has compiled water pressure information throughout the City. Please call (530) 865-1610 to obtain the water pressure for your area.

Who fixes potholes in City streets?

Public Works, Street Maintenance Section, is responsible for repairing potholes on City streets. Please contact (530) 865-1610 to report a pothole. If the problem is on State Route 32/Walker Street, contact CalTrans and submit a maintenance service request.

Whom do I contact regarding the taste of my City water?

Please contact Public Works at (530) 865-1610 if you have concerns regarding the taste of your City water.

Who controls the dust at construction sites?

Contractors are required to provide dust control at their construction sites. Should there be a problem with dust from a construction site, please contact the Planning Department, at (530) 865-1608.

Who replaces missing garbage cans or recycling bins?

Waste Management is responsible for replacing all garbage cans and recycling bins. They can be reached at (530) 865-4712.